Refund policy

Return & Refund Policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return for any reason.

To be eligible for a return, your item must be in clean, like-new condition, with all original accessories, attachments, manuals, gifts, and packaging included. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@tideway.shop before sending your item back. Items sent back without first requesting a return will not be accepted.

If your return request is approved, we’ll send you return instructions, including how and where to send your package.

Return address:

Tideway Returns - NJ-10 Warehouse
C/O 1170 Florence Columbus Rd, Gate (102-125)
Bordentown, NJ 08505
United States

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Please include your order number, photos or videos of the issue, and a brief description so we can evaluate the problem and make it right.

For defective, damaged, or incorrect items, Tideway will provide a replacement, refund, or return instructions at no additional cost to you.

Return Shipping

For returns due to product defects, damage, or incorrect items, Tideway will cover the return shipping cost.

For returns due to personal reasons, such as changing your mind, ordering the wrong item, or no longer wanting the product, the customer is responsible for return shipping costs. Original shipping charges, if any, are non-refundable.

Exceptions / Non-returnable Items

We cannot accept returns for items that are damaged due to misuse, accidental damage, improper care, unauthorized repair, or normal wear and tear.

For hygiene and safety reasons, returned products must be clean and include all original parts and accessories. Items with missing accessories, excessive use, or visible damage may be refused or subject to a partial refund.

Gift cards, final sale items, and products marked as non-returnable are not eligible for return.

Exchanges

The fastest way to get the item you want is to return the item you have. Once your return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, the item must be in clean, like-new condition, with all original accessories, attachments, manuals, gifts, and packaging included. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return. If your refund is approved, it will be issued to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at info@tideway.shop.