Dear Customer,
Tideway in cooperation with Consumer Product Safety Commission (CPSC) is voluntarily recalling the Tideway High-Speed Dryer M01 because the handheld hair dryers lack an immersion protection device, posing an electrocution or shock hazard to consumer if it falls into water when plugged in. The CPSC has determined that hair dryers not equipped with the integral immersion protection present a substantial product hazard.
Our records indicate that you purchased on between November 30, 2023, through March 6, 2024.
Consumers should immediately unplug and stop using the recalled hair dryers and contact Tideway Shop to receive a free replacement hairdryer. Consumers should destroy the recalled hair dryers by cutting the cord and disposing of them in accordance with local and state recycling laws and send an image of the destroyed hair dryer to info@tideway.shop or tidewayshopify@gmail.com.
Upon receipt of the photo, Focusee will send the customer a replacement hair dryer with an immersion protection device.
This Safety Notice applies to all Tideway High-Speed Driers regardless of date code. The pictures are shown in the pictures.
How to contact us?
Phone Number: 209-267-4999
Time:
8 a.m. to 7 p.m. CT (Mon.-Fri.)
8 a.m. to 6 p.m. CT (Sat.-Sun.)
Email: info@tideway.shop ; tidewayshopify@gmail.com
Online: https://tideway.shop/ and click on “Recall” for more information.